Shipping policy
Shipping Policy
At Demascare, we’re committed to delivering your order quickly, safely, and with care. Please review our shipping details below:
Processing Time
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Orders are processed within 1–3 business days (excluding weekends and holidays).
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You’ll receive an email confirmation once your order has been shipped.
Shipping Rates & Delivery Times
We offer tracked shipping across Canada and the U.S.
| Destination | Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| Canada | Standard Shipping | 3–7 business days | Calculated at checkout |
| United States | Standard Shipping | 5–10 business days | Calculated at checkout |
Free shipping on orders over $750 CAD.
Order Tracking
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Once your order ships, we’ll email you a tracking number.
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Use the link provided to check the status of your shipment anytime.
Shipping Delays
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Delivery times may vary due to factors beyond our control (e.g., holidays, weather, carrier delays).
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If your package is significantly delayed, please contact us at info@demascare.com with your tracking number.
Wrong Address?
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Please double-check your shipping address before submitting your order.
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If you need to make a change, contact us ASAP. Once shipped, we’re unable to reroute packages.
Lost or Damaged Packages
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If your package is lost or arrives damaged, please email us within 7 days of delivery.
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We’ll work with the carrier to resolve the issue.